At MuscleNation, customer satisfaction is our priority. We are committed to delivering authentic, high-quality health and sports nutrition products. Please read our Refund & Return Policy carefully before making a purchase.

Returns

Due to the nature of health supplements and nutritional products, we accept returns only under the following circumstances:

  • You receive a damaged product.
  • You receive an incorrect product.
  • The product is expired at the time of delivery.
  • The product is missing from your order.

To be eligible for a return, you must:

  • Contact us within 48 hours of receiving your order.
  • Provide clear photos or videos of the product, packaging, and shipping label.
  • Ensure the product remains unused, unopened, and in its original sealed packaging.

Products that have been opened, used, tampered with, or damaged after delivery are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Opened or used supplements.
  • Products with broken safety seals due to customer handling.
  • Products damaged by improper storage or misuse.
  • Clearance, promotional, or final sale items (unless damaged or incorrectly delivered).
  • Gift cards or digital products, if applicable.

Refunds

Once your return request is approved and the product is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–10 business days for the refund to reflect in your account, depending on your payment provider or bank.

Shipping charges are non-refundable unless the return is due to our error.

Replacement Policy

Instead of a refund, we may offer a replacement if:

  • The wrong item was delivered.
  • The product arrived damaged during shipping.
  • The product has a manufacturing defect.
  • The product was expired upon delivery.

Replacement requests must be submitted within 48 hours of delivery with supporting photos or videos.

Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return only if it qualifies under the conditions mentioned in this policy.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact our customer support within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • Photos of the outer packaging.
  • Photos of the product received.
  • Photos showing any damage or defect.

Failure to report issues within the specified timeframe may result in the request being declined.

Shipping Costs for Returns

If the return is due to our mistake (incorrect, damaged, defective, or expired product), we will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

Refund Processing Time

After your returned product passes inspection:

  • Refund approval: Within 2–3 business days
  • Refund processing: 5–10 business days
  • Replacement dispatch: 2–5 business days after approval

Actual timelines may vary depending on courier services and payment providers.

Contact Us

If you have any questions regarding our Refund & Return Policy or need assistance with your order, please contact our customer support team.

We are committed to resolving your concerns as quickly as possible and ensuring a smooth shopping experience with MuscleNation.